Privacy Policy

Last Updated: September 16, 2025

Runivonara ("we," "us," or "our") operates runivonara.com and provides online educational services focused on geothermal energy and related topics. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

Register for an account
Enroll in courses or learning programs
Book individual or group sessions
Subscribe to newsletters or communications
Contact us via email, phone, or WhatsApp
Participate in interactive features
Complete forms or surveys

This information may include:

Full name
Email address
Phone number
Mailing address
Payment information
Educational background and preferences
Learning goals and progress data
Communication records

1.2 Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and usage patterns, including:

IP address
Browser type and version
Operating system
Device identifiers
Pages visited and time spent
Referring website addresses
Click patterns and navigation paths
Session recordings for user experience improvement

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience. These technologies help us:

Remember your preferences and settings
Authenticate your login sessions
Analyze site performance and usage
Personalize content and recommendations
Deliver targeted communications

You can control cookie settings through your browser preferences. However, disabling cookies may limit certain functionality.

2. How We Use Your Information

We use the collected information for various purposes, including:

Providing and maintaining our educational services
Processing registrations and enrollments
Facilitating live sessions with instructors
Creating and managing personalized learning paths
Processing payments and maintaining billing records
Sending administrative notifications and updates
Responding to inquiries and support requests
Improving course content and platform functionality
Analyzing usage patterns and trends
Preventing fraud and enhancing security
Complying with legal obligations
Sending promotional materials and newsletters (with your consent)
Conducting research and development

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

Payment processing companies
Hosting and infrastructure providers
Email delivery services
Analytics platforms
Customer support tools
Video conferencing platforms
Learning management system providers

These providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Educational Partners and Instructors

To deliver personalized instruction, we may share relevant information with instructors and educational partners involved in your learning experience.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to:

Comply with legal processes
Enforce our terms and conditions
Protect our rights, privacy, safety, or property
Investigate potential violations
Prevent fraud or security issues

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

3.5 With Your Consent

We may share information for any other purpose with your explicit consent.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

The nature and sensitivity of the information
The purposes for which we process the information
Legal and regulatory requirements
Our legitimate business interests

When information is no longer needed, we will securely delete or anonymize it.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication mechanisms
Employee training on data protection
Incident response procedures

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information:

6.1 Access and Portability

You may request access to the personal information we hold about you and receive a copy in a structured, commonly used format.

6.2 Correction

You may request correction of inaccurate or incomplete personal information.

6.3 Deletion

You may request deletion of your personal information, subject to certain exceptions such as legal obligations or legitimate business purposes.

6.4 Restriction and Objection

You may request restriction of processing or object to certain processing activities, including direct marketing.

6.5 Withdrawal of Consent

Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

6.6 Opt-Out

You may opt out of receiving promotional communications by following the unsubscribe instructions in those communications or contacting us directly.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

7. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected information from a child under 16 without parental consent, we will take steps to delete that information promptly.

8. Third-Party Links and Services

Our website may contain links to third-party websites, plugins, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer information internationally, we implement appropriate safeguards to protect your information in accordance with this Privacy Policy and applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically.

If we make material changes, we will provide prominent notice through our website or by email to registered users. Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Runivonara
44, Jalan Cantonment, Pulau Tikus
10350 George Town, Pulau Pinang
Malaysia

Email: info@runivonara.com
Phone: +60126912545
WhatsApp: +60126912545

We will make every effort to respond to your inquiries and resolve any concerns in a timely manner.

12. Additional Information

12.1 Learning Analytics

We collect and analyze data about your learning activities, including course progress, quiz results, session attendance, and interaction patterns. This information helps us:

Personalize your learning experience
Provide adaptive course recommendations
Improve instructional quality
Generate progress reports
Identify areas for platform enhancement

12.2 Live Session Recordings

Group and individual sessions may be recorded for quality assurance, training purposes, and to allow learners to review content. By participating in live sessions, you consent to such recordings. Recordings are stored securely and shared only with authorized participants and instructors.

12.3 Communication Monitoring

Communications through our platform, including messages to instructors and support staff, may be monitored for quality, training, and security purposes.

12.4 Automated Decision-Making

We may use automated systems to personalize learning recommendations and adaptive content delivery. These systems analyze your learning behavior and preferences to optimize your educational experience. You have the right to request human review of automated decisions that significantly affect you.

Acknowledgment: By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.